| Q | I am having difficulty operating my component using its front-panel controls. What is going on? |
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| A | 1. Check the product's owner's manual to make sure you have connected any other components to it correctly. Make sure all wires and cables are undamaged and firmly seated in the connectors. The power cord should be plugged into a working, unswitched electrical outlet. For products using detachable power cords, check that the cord is firmly plugged into the product's AC power input connector.
2. The product may be equipped with both a Master Power Switch and a Standby/On Switch. Consult the manual for the location of the Master Power Switch (it may be behind a flip-down door on the front panel). When the Master Power Switch is turned on, an LED power indicator should light up, as described in the manual.
3. In general, always use a light, gentle touch when operating the controls on our products. Allow a few seconds for the product to respond before issuing the next command.
4. If you are still having trouble, turn off the Standby/On Switch and the Master Power Switch, then unplug the power cord. Wait 3 or 4 minutes before plugging the cord back in. If this doesn't help, consult the manual for instructions on performing a processor reset. |
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| Q | My remote control seems to function incorrectly at times. I replaced the batteries with fresh ones and checked that they were installed correctly (positive end of battery contacting positive terminal in battery compartment), and LEDs light in response to button presses. What could be the problem? |
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| A | 1. The first thing to check is whether any of the remote's LEDs light up in response to a button press. Pressing any of the AVR or Input Selectors should cause that selector to light up, and each time you press a button to issue a command, the selector should light again.
If the buttons never light up, replace the batteries with fresh ones, remembering to install them correctly - positive end of battery to positive contact in battery compartment, and negative end of battery to negative contact in compartment.
Sometimes as batteries drain, the lower voltage can cause the remote to behave in an intermittent fashion. When replacing the batteries, after you have removed the old batteries, press a few of the buttons on the remote before putting in the new batteries. This will allow a static discharge, in effect resetting your remote.
If the batteries are functioning, continue reading for more tips.
2. Most of our remotes require that you first select the device you want to operate by pressing its selector button, usually located near the top of the remote. This places the remote in the desired device mode. Some remotes remain in the same device mode until you press another selector, and other remotes automatically switch back to the AVR device mode after a few seconds. Consult the owner's guide for your product for more information.
3. The remotes included with our receivers may be used to operate external components, such as a DVD player, but only after you have programmed the correct product code into the remote. Consult the receiver's owner's guide for more information.
4. Make sure the remote is pointing toward the component you are trying to operate, and that the front panel of the component is not blocked by furniture or a cabinet door. Smoked-glass cabinet doors may also interfere with the remote's signal.
5. Try reducing the amount of light in the room. Close the curtains over nearby windows on sunny days, or dim nearby lamps. Fluorescent lights and plasma televisions can also interfere with the functioning of the remote.
6. Some people have a tendency to press the buttons harder when the component doesn't respond to the first press, or if it appears that the remote is not responding when its LEDs don't light up right away. This may have the opposite of the desired effect. Try using a light, gentle touch when pressing or pressing and holding various buttons.
7. The component may require a second or two to respond to the remote's command. Allow the component a few seconds to respond to each command before issuing the next one. |
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| Q | I have an AVR 3000. I want to control my CD player with the remote control but I can't find the codes of my particular CD player, even when I look at the brand list, in the set up table of AVR 3000. Is it possible to control it? |
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| A | The setup codes are in the memory of the remote control. The memory size in the remote is limited. We always try to put in as much codes as possible, but we need to select.
Most of the times the older and brand new products simply can not be included, time-wise.
Second thing is that we are depending on competitors to make the codes available. Some competitors do not do that (or they do it too late).
Third is that some of the competitors are using new codes whenever they produce a product (or buy a product in a certain factory). CD players of one brand can then have more than 15 different codes, of which we need to select as well. |
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| Q | When will the DVD 50 be available in Europe? |
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| A | Unfortunately the DVD 50 won't be introduced in Europe. This DVD, which is only sold in the US, is only available in a 110V version. |
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| Q | How can I get hold of the catalogue for Harman Kardon's products? |
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| A | If you desire the latest Harman Kardon catalogue, please contact the distributor in your country. They will be glad to give you the documentation you need. You will find the address and phone-number on our web site. |
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| Q | DVD 10 can read CD-RW, so why is it impossible to read CD-R when it can play CD-RW? |
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| A | The wavelength of the laser reading DVD discs is the same as the wavelength necessary for reading CD-RW discs. That is why these CD-RW discs can be read normally.
CD-R discs are produced differently. To be able to read CD-R discs, you will need a laser with a different wavelength. The laser currently in the DVD 10 is not able to send light with different wavelength and that is the reason for not being able to read CD-R discs. All our new DVD players will be able to read CD-R discs.
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| Q | What do I do when I have product bought in the USA and I want to use it in Europe? |
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| A | The USA has a different voltage for electrical appliances than we have in Europe. Where we use 230 V in Europe, the USA uses 110 Volt. If you want to make a 110 V product work in Europe, you should buy a transformer or external powersupply, which down-transforms 230 V to 110 V. These are however not cheap. |
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| Q | Is it possible to buy some Harman Kardon products online in Europe? |
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| A | It is not possible to buy some Harman Kardon products online via designated sites. There are independent sites selling Harman Kardon products, but the Harman Kardon brand can not assure you the shipment of products you ordered would be despatched. Because of this we advice you to contact the distributor in your country and ask them the address of a dealer close of where you live. |
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| Q | Is it possible to upgrade my old AVR to make it play with Dolby Pro Logic II? |
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| A | The old AVR can not be upgraded to Dolby Pro Logic II.
If you would like to use Dolby ProLogic II, you will have to buy a new receiver.
We however think that the benefit will be neglectable.
Our AVR receivers contain since two years already our own Logic 7-surround mode. This Logic 7 mode has the same specifications as DPL II, but uses different decoding.
I do understand that you would like to buy a receiver with DPL II, as the DPL II is better marketed by Dolby. But a better marketing does not mean that DPL II is the best you can get in this field. Various test and reviews have been proving that Logic 7 outperforms the first DPL II modes, which are on the market:
"Logic 7: No doubt, this 5 channel decoding system, which is more recent and substantially more sophisticated than Pro Logic, reproduced analog filmtracks with dramatically increased transparency and allowed extremely good sound localisation. That means that, with a little luck, the analog surround recording can almost sound like Digital surround."
"Stereoplay 9/2000, Germany
"Since Logic 7 has already proven its worth in tests with the larger AVR 7000 model, Harman Kardon now provides the AVR 4000 with this technology. Logic 7 decodes analog ProLogic sound signals with astonishing clarity - not only in mono rear channel mode to support limited frequencies, but also where powerful, rear channel stereophonic performance are required."
Stereoplay 9/2000, Germany
"With their new series, Harman Kardon, who have always been high class if somewhat conservative, have taken a giant step forward with a whole lot of innovative thinking? Striking a near perfect balance between potent Sonics and involvement, it basically wiped the floor with the competition."
Hemmabio, 1/2-2001, Sweden
If you want to wait for the new AVR series, you can of course, but you need to have some patience. |
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| Q | Will Harman Kardon sell a minidisk player? |
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| A | Harman Kardon will not come with a Mini Disk player or recorder. We have chosen the CD Recordable platform for recording and playing digital audio. |
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