 | BDP 10 BDP10/230 | |
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Register your Product Be sure to register your products for warranty entitlement and product updates. |
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Email a Question Hear back from a Harman Kardon expert within 1 business day. |
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Call Technical Support 1.800.422.8027 8:00am – 8:30pm EST Monday – Friday 8:00am – 5:00pm EST Saturday – Sunday |
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Parts & Accessories Get replacement parts for your product online or call 1.800.422.8027 9:00am – 6:30pm EST Monday – Friday. |
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| Documentation |
| The latest owner’s manuals, quick start guides, and documents. |
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| Product Updates |
| The latest software and firmware upgrades. |
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| Service Centre |
| Need service? Find the closest service centre to you. |
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| Returns |
| Find all the information you need on handling returns. |
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Documentation The latest owner’s manuals, quick start guides, and documents.
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Warranty Information Get all the details concerning the warranty
for this product.
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FAQs
Fast answers to the most commonly asked questions. |
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Product Updates
The latest software and firmware upgrades.
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Installation Instructions
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Upgrade is done using a USB Memory Stick:
1. Unzip the software ZIP file to a new folder.
2. Drag-and-drop the files “product_software_update.dat” and the folder “images” to the
root of an empty USB Memory Stick.
3. With the BDP 10/230 in standby, insert the USB stick into the front BDP 10/230 USB
connector and turn on the BDP 10/230
The BDP 10/230 should start up and recognize the USB stick automatically.
4. Press OK to select the USB stick.
5. Press OK again to perform the upgrade, and follow the screen instructions.
6. Remove the USB Memory Stick, when the screen tells you to do so and press OK.
The BDP 10/230 should power off after approx. 1 minute. If not, please turn off the BDP
10/230 and turn on the BDP 10/230 again.
7. Upgrade complete.
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Service Center
Products out of Warranty
If your product is out of warranty you will need to locate an authorized service centre to repair your product. Please contact the distributor below to get assistance with servicing your products.
Harman Consumer UK
The Dutch Barn, The Hyde
Woodcock Hill, Off Coopers Green Lane
St. Albans, AL4 9HJ
+44 1707 278 100.
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Returns
Your model might be eligible for direct factory exchange under our warranty program.
PLEASE DO NOT BRING YOUR UNIT TO A SERVICE CENTER.
If you purchased your product online or from a local retailer, you may use this form to request an exchange.
IMPORTANT: Physical damage is not covered by the manufacturer’s warranty. This includes but is not limited to the following: cracked or broken feet/doors/display windows/enclosures; damage caused by water, other liquids, fire, drops, other types of mishandling or abuse. All units with physical damage that is not covered under the warranty will be refused and returned to the original sender. Small scratches, scuffs and minor dents are generally considered acceptable. If you need assistance with repair of physical or cosmetic damages, or if you are not certain if your problem is covered by the manufacturer's warranty, please call our support center at 1.800.422.8027.
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Warranty Exchange Request
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