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| Documentation |
| The latest owner’s manuals, quick start guides, and documents. |
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| Warranty Information |
| Get all the details concerning the warranty for this product. |
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| FAQs |
| Fast answers to the most commonly asked questions. |
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| Product Updates |
| The latest software and firmware upgrades. |
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| Service Center |
| Need service? Find the closest service center to you. |
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| Returns |
| Find all the information you need on handling returns. |
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Documentation
The latest owner’s manuals, quick start guides, and documents.
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Warranty Information
Get all the details concerning the warranty
for this product.
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| FAQs |
| Fast answers to the most commonly asked questions. |
| Q | I’m having problems with a Blu-ray Disc™ player, PlayStation®3 or Xbox 360™ player that is connected to one of the AVR's HDMI™ inputs. Any suggestions as to a first step?
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| A | Unfortunately, issues with HDMI™ connectivity can be caused by many different things. Before going further, refer to the owner’s manual for your player or game console to learn how to find out the software version of the product. Then, check the manufacturer's web site to see whether the software installed in your unit is the most up-to-date. If a newer version is available, please follow the manufacturer’s instructions on how to download and install the update. In many cases, the new software will solve the problem. If problems persist, contact Harman Kardon® Customer Service for further assistance. |
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| Q | When I switch between analog and digital channels on my cable television set-top box, the picture distorts, but I have no problems when using other sources. How can I resolve the problem? | |
| A | Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion. |
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| Q | Is my Harman Kardon® AVR model capable of processing both audio and video through the HDMI™ inputs? | |
| A | No. The AVR 146, AVR 147, AVR 154 and AVR 245 are all HDMI switchers. They can pass both audio and video signals through to other devices, such as the TV. However, these AVRs cannot process the signals, which means you need to make a separate analog and/or digital audio connection from each source to the AVR. See the full owner's manual for more details. |
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| Q | Why doesn't the AVR respond when I use the remote control, even though my other products work just fine? | |
| A | The remote is only capable of operating one device at a time (unless you have programmed advanced functions such as volume-, channel- or transport-control punch-through).
When you press the Source Selector to operate your other product, such as the DVD player, the remote cannot control any other product, including the AVR, until you press the AVR Button again.
To avoid your problem in the future, always press the AVR Button or appropriate Source Selector before you enter any command. |
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| Q | When I select an HDMI™ input for video and then select the 6-channel (or 8-channel, if available) analog audio Inputs as the audio source on the AVR, I don’t see any video, or I don't see the correct video images. Why not? | |
| A | When the 6-channel (or 8-channel) analog audio inputs are selected as the audio source, the AVR will use the last-selected analog video source (composite or S-video), or the component video inputs assigned to the 6/8CH source. It is not possible to select a digital video source (i.e. an HDMI source) when the multichannel analog audio inputs are selected, although some AVR manuals incorrectly indicated that it was possible.
Depending on the capabilities of your AVR model and the source player, your system may require up to four connections:
- If the AVR is capable of processing the audio and video portions of the HDMI signal, make an HDMI connection for audio and video while watching DVD-Video discs.
- If the AVR is not capable of processing the audio and video portions of the HDMI signal, an additional digital audio connection (coaxial or optical) is required while playing DVD-Video discs and CDs.
- If the source player is not able to decode multichannel discs (e.g. DVD-Audio, SACD™, HD-DVD and Blu-ray discs) for output via HDMI, or if the AVR is not capable of processing the audio portion of the HDMI signal, connect the player’s multichannel analog audio outputs to the AVR’s 6-channel (or 8-channel) analog audio inputs to enjoy high-resolution multichannel discs.
- When the audio connection is made to the AVR’s 6-channel (or 8-channel) analog audio inputs, one of the following analog video connections must also be made:
- Make a component video connection from the player to the AVR, and assign the component video inputs used to the 6/8CH source in the Input Setup menu; or
- Make a composite or S-video connection from the player to any available source input on the AVR. Select that source input first, then the 6/8CH source, and the AVR will automatically use the last-selected analog video input along with the multichannel analog audio inputs.
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| Q | Where can I get more information about HDMI™ technology and compatibility with HDMI-equipped products not made by Harman Kardon? | |
| A | An informative HDMI FAQ is available in the "About" section of the HDMI Web site (www.hdmi.org). The information there is provided by HDMI Licensing LLC and is not endorsed by Harman Kardon. |
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| Q | When selecting or watching a source that is connected via HDMI™, my video screen goes blank and displays a "no signal" message. What should I do? | |
| A | Proper HDMI operation requires your AVR and video display to communicate with each other so that the AVR sends video to the display in the proper format. Occasionally, this data stream is corrupted, leading the display to think that it is receiving no signal, or one that is not properly configured. You may correct this by connecting devices to the AVR following these steps:
1. As a general practice, turn off and unplug the AVR, the video display and all other components before making wire connections.
2. Turn on the video display (TV) first.
3. Wait about five seconds, and then turn on the AVR.
4. If you see a "no signal" indication or you do not see either the AVR’s on-screen displays or a blue screen, and you are certain you have selected the correct video input on your TV, switch the AVR to a non-HDMI source, such as Video 1. It isn’t necessary to have a device connected to the non-HDMI source. Wait about five seconds, then switch back to the HDMI source. |
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Product Updates
The latest software and firmware upgrades.
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Update Improvements
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Update Eligibility
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Installation Instructions
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Service Center
Does your Harman Kardon product need service? You can locate the nearest authorized service center here. If you purchased a product directly from us please visit the Harman Audio Store.
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Returns
Your model might be eligible for direct factory exchange under our warranty program.
PLEASE DO NOT BRING YOUR UNIT TO A SERVICE CENTER.
If you purchased your product online or from a local retailer, you may use this form to request an exchange.
IMPORTANT: Physical damage is not covered by the manufacturer’s warranty. This includes but is not limited to the following: cracked or broken feet/doors/display windows/enclosures; damage caused by water, other liquids, fire, drops, other types of mishandling or abuse. All units with physical damage that is not covered under the warranty will be refused and returned to the original sender. Small scratches, scuffs and minor dents are generally considered acceptable. If you need assistance with repair of physical or cosmetic damages, or if you are not certain if your problem is covered by the manufacturer's warranty, please call our support center at 1.800.422.8027.
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