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| Documentation |
| The latest owner’s manuals, quick start guides, and documents. |
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| Warranty Information |
| Get all the details concerning the warranty for this product. |
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| FAQs |
| Fast answers to the most commonly asked questions. |
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| Product Updates |
| The latest software and firmware upgrades. |
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| Service Center |
| Need service? Find the closest service center to you. |
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| Returns |
| Find all the information you need on handling returns. |
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Documentation
The latest owner’s manuals, quick start guides, and documents.
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Warranty Information
Get all the details concerning the warranty
for this product.
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FAQs
Fast answers to the most commonly asked questions. |
| Q | I’m having problems with a Blu-ray Disc™ player, PlayStation®3 or Xbox 360™ player that is connected to one of the AVR's HDMI™ inputs. Any suggestions as to a first step?
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| A | Unfortunately, issues with HDMI™ connectivity can be caused by many different things. Before going further, refer to the owner’s manual for your player or game console to learn how to find out the software version of the product. Then, check the manufacturer's web site to see whether the software installed in your unit is the most up-to-date. If a newer version is available, please follow the manufacturer’s instructions on how to download and install the update. In many cases, the new software will solve the problem. If problems persist, contact Harman Kardon® Customer Service for further assistance. |
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| Q | When I switch between analog and digital channels on my cable television set-top box, the picture distorts, but I have no problems when using other sources. How can I resolve the problem? | |
| A | Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion. |
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| Q | Is my Harman Kardon® AVR model capable of processing both audio and video through the HDMI™ inputs? | |
| A | No. The AVR 146, AVR 147, AVR 154 and AVR 245 are all HDMI switchers. They can pass both audio and video signals through to other devices, such as the TV. However, these AVRs cannot process the signals, which means you need to make a separate analog and/or digital audio connection from each source to the AVR. See the full owner's manual for more details. |
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| Q | Why doesn't the AVR respond when I use the remote control, even though my other products work just fine? | |
| A | The remote is only capable of operating one device at a time (unless you have programmed advanced functions such as volume-, channel- or transport-control punch-through).
When you press the Source Selector to operate your other product, such as the DVD player, the remote cannot control any other product, including the AVR, until you press the AVR Button again.
To avoid your problem in the future, always press the AVR Button or appropriate Source Selector before you enter any command. |
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| Q | When I select an HDMI™ input for video and then select the 6-channel (or 8-channel, if available) analog audio Inputs as the audio source on the AVR, I don’t see any video, or I don't see the correct video images. Why not? | |
| A | When the 6-channel (or 8-channel) analog audio inputs are selected as the audio source, the AVR will use the last-selected analog video source (composite or S-video), or the component video inputs assigned to the 6/8CH source. It is not possible to select a digital video source (i.e. an HDMI source) when the multichannel analog audio inputs are selected, although some AVR manuals incorrectly indicated that it was possible.
Depending on the capabilities of your AVR model and the source player, your system may require up to four connections:
- If the AVR is capable of processing the audio and video portions of the HDMI signal, make an HDMI connection for audio and video while watching DVD-Video discs.
- If the AVR is not capable of processing the audio and video portions of the HDMI signal, an additional digital audio connection (coaxial or optical) is required while playing DVD-Video discs and CDs.
- If the source player is not able to decode multichannel discs (e.g. DVD-Audio, SACD™, HD-DVD and Blu-ray discs) for output via HDMI, or if the AVR is not capable of processing the audio portion of the HDMI signal, connect the player’s multichannel analog audio outputs to the AVR’s 6-channel (or 8-channel) analog audio inputs to enjoy high-resolution multichannel discs.
- When the audio connection is made to the AVR’s 6-channel (or 8-channel) analog audio inputs, one of the following analog video connections must also be made:
- Make a component video connection from the player to the AVR, and assign the component video inputs used to the 6/8CH source in the Input Setup menu; or
- Make a composite or S-video connection from the player to any available source input on the AVR. Select that source input first, then the 6/8CH source, and the AVR will automatically use the last-selected analog video input along with the multichannel analog audio inputs.
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| Q | Where can I get more information about HDMI™ technology and compatibility with HDMI-equipped products not made by Harman Kardon? | |
| A | An informative HDMI FAQ is available in the "About" section of the HDMI Web site (www.hdmi.org). The information there is provided by HDMI Licensing LLC and is not endorsed by Harman Kardon. |
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| Q | When selecting or watching a source that is connected via HDMI™, my video screen goes blank and displays a "no signal" message. What should I do? | |
| A | Proper HDMI operation requires your AVR and video display to communicate with each other so that the AVR sends video to the display in the proper format. Occasionally, this data stream is corrupted, leading the display to think that it is receiving no signal, or one that is not properly configured. You may correct this by connecting devices to the AVR following these steps:
1. As a general practice, turn off and unplug the AVR, the video display and all other components before making wire connections.
2. Turn on the video display (TV) first.
3. Wait about five seconds, and then turn on the AVR.
4. If you see a "no signal" indication or you do not see either the AVR’s on-screen displays or a blue screen, and you are certain you have selected the correct video input on your TV, switch the AVR to a non-HDMI source, such as Video 1. It isn’t necessary to have a device connected to the non-HDMI source. Wait about five seconds, then switch back to the HDMI source. |
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Product Updates
The latest software and firmware upgrades.
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Installation Instructions
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END USER SOFTWARE LICENSE AGREEMENT |
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IMPORTANT-READ CAREFULLY: This software is intended for receipt, installation and use only by end-user customers who are adults (over the age of 18 in most jurisdictions) and who own the Harman Kardon product appropriate for the software. Prior to continuing, you must agree to the following End-User License Agreement ("Agreement") as indicated by pressing the "CONTINUE/ I ACCEPT" button at the end of this page. If you do not agree to the terms of the EULA, press the "EXIT/I DO NOT ACCEPT" button at the end of this page to reject the Agreement and to cancel receipt and/or installation of the software. This Agreement is binding between you and Harman Kardon, Inc. ("Harman Kardon") for the software, services and supporting material, if any, that accompanies this Agreement.
1. BACKGROUND.
1.1 Customer desires to receive the Software for the sole purpose of upgrading firmware and/or software in Harman Kardon product owned by Customer.
1.2 Harman Kardon desires to provide such firmware and/or software to Customer for Customer's upgrade of Harman Kardon product and at Customer's sole risk. Customer and Harman Kardon agree as follows:
2. DEFINITIONS.
2.1 "Customer" shall mean the person or entity accepting this Agreement AND who is an end-user who owns the Harman Kardon product in which the Software is to be installed.
2.2 "Software" shall mean the software and supporting material, if any, that accompanies this Agreement, which may also include "online" or electronic documentation and Internet download services.
3. LICENSE.
3.1 Download, installation and/or use of the Software constitutes acceptance this Agreement.
3.2 Harman Kardon grants to Customer a royalty-free, non-exclusive and worldwide license to copy and use the Software exclusively for the purpose of installation and use in Harman Kardon products. Customer may not retain an archival copy of the Software.
3.3 Harman Kardon retains all rights, title and interest in and to the Software.
4. LICENSE RESTRICTIONS.
4.1 Customer shall not make any attempt to disassemble, decompile, reverse engineer or otherwise convert any part of the Software to a human-perceivable form or assist any other person to do so or attempt to do so.
4.2 Customer shall not modify the Software in any manner.
4.3 Customer's rights in the Software shall be limited to those expressly granted in this Agreement.
5. PROPRIETARY RIGHTS.
5.1 All intellectual property rights in the Software and all modifications, updates, upgrade to and derivative works based upon the Software belong solely to Harman Kardon, and Customer does not and shall not acquire any rights in them.
5.2 Customer shall not delete or in any manner alter the intellectual property rights notices of Harman Kardon, if any, appearing on the Software as delivered to Customer.
5.3 Harman Kardon reserves the sole and exclusive right at its discretion to assert claims against third parties for infringement or misappropriation of its intellectual property rights in the Software.
6. TERMINATION.
6.1 Without prejudice to any other rights, Harman Kardon may terminate this Agreement without notice if Customer fails to comply with the terms and conditions of this Agreement.
6.2 Upon termination of the Agreement for any reason, Customer shall immediately cease use of the Software.
7. CUSTOMER REPRESENTATIONS
7.1 If Customer is a company, signatory warrants that he/she has authority to contract on behalf of and bind the Customer. If Customer is an individual, Customer represents that they are an adult in their jurisdiction and capable of entering into a binding agreement.
8. DISCLAIMER OF WARRANTIES.
8.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HARMAN KARDON PROVIDES THE SOFTWARE AND DOWNLOAD SERVICES AS IS AND WITH ALL FAULTS AND DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
8.2 HARMAN KARDON PROVIDES THE SOFTWARE WITHOUT WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT AND QUIET POSSESSION.
9. LIMITATION OF LIABILITY.
9.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HARMAN KARDON OR ITS SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, REMOTE, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE OR PROFITS AND ATTORNEY'S FEES, ARISING FROM OR CAUSED, DIRECTLY OR INDIRECTLY, BY THE SOFTWARE, THE INSTALLATION PROCESS FOR THE SOFTWARE OR ARISING FROM OR CAUSED BY THIS AGREEMENT.
9.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOTWITHSTANDING ANY DAMAGES THAT CUSTOMER MIGHT INCUR FOR ANY REASON WHATSOEVER, DOWNLOAD, INSTALLATION AND USE OF THE SOFTWARE IS AT CUSTOMER'S SOLE RISK. HARMAN KARDON DISCLAIMS ALL LIABILITY WITH RESPECT TO DAMAGES ARISING FROM OR CAUSED, DIRECTLY OR INDIRECTLY, BY THE SOFTWARE, THE INSTALLATION PROCESS FOR THE SOFTWARE OR ARISING FROM OR CAUSED BY THIS AGREEMENT. 9.3 THE FOREGOING LIMITATIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
10. GENERAL PROVISIONS.
10.1 THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE SUBSTANTIVE LAWS OF THE STATE OF NEW YORK, EXCLUDING ITS CONFLICT OF LAW PRINCIPLES. CUSTOMER AND HARMAN KARDON AGREE TO EXCLUDE THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS UNDER THIS AGREEMENT AND ANY TRANSACTION BETWEEN THE THEM THAT MAY BE IMPLEMENTED IN CONNECTION WITH THIS AGREEMENT. CUSTOMER AND HARMAN KARDON AGREE THAT THE SUBJECT MATTER AND PERSONAL JURISDICTION ARE PROPER IN THE COURTS LOCATED IN U.S. DISTRICT COURT FOR THE SOUTHERN DISTRICT OF NEW YORK.
10.2 Customers may not assign or delegate all or any part of Customer's rights or obligations under this Agreement without the prior written consent of Harman Kardon, except to a person or entity that accepts possession of Customer's respective Harman Kardon product and who agrees to be bound by the terms of this Agreement.
10.3 Articles 8, 9 and 10 and Section 6.2 shall survive the termination and/or expiration of this Agreement.
10.4 Any amendment to or modification of this Agreement must be made in writing and signed by an authorized representative of both Customer and Harman Kardon. This Agreement is the complete and final agreement between Customer and Harman Kardon with respect to the subject matter of this Agreement. To the extent that any terms of any Harman Kardon policies or programs for support services conflict with the terms of this Agreement, the terms of this Agreement shall control.
10.5 If any provision of this Agreement is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.
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Service Center
Does your Harman Kardon product need service? You can locate the nearest authorized service center here. If you purchased a product directly from us please visit the
Harman Audio Store.
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Returns
Your model might be eligible for direct factory exchange under our warranty program.
PLEASE DO NOT BRING YOUR UNIT TO A SERVICE CENTER.
If you purchased your product online or from a local retailer, you may use this form to request an exchange.
IMPORTANT: Physical damage is not covered by the manufacturer’s warranty. This includes but is not limited to the following: cracked or broken feet/doors/display windows/enclosures; damage caused by water, other liquids, fire, drops, other types of mishandling or abuse. All units with physical damage that is not covered under the warranty will be refused and returned to the original sender. Small scratches, scuffs and minor dents are generally considered acceptable. If you need assistance with repair of physical or cosmetic damages, or if you are not certain if your problem is covered by the manufacturer's warranty, please call our support center at 1.800.422.8027.
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Warranty Exchange Request
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